Shipping policy

At PureSilver.io, we strive to deliver your orders safely and efficiently. Please review our shipping policy to understand the terms and conditions for domestic and international shipping.

Express Worldwide Shipping

We offer express shipping for orders weighing a minimum of 1 KG or more.

Shipping & Handling Charges

Shipping charges vary based on factors such as:

  • Destination address
  • Available courier service
  • Mode of shipping
  • Order value

The exact shipping charges will be provided at the time of placing your order.

Custom Clearance, Taxes & Duties (For International Shipping Only)

Please note: VAT, duties, and taxes applicable in your country are to be borne by the customer and will be billed separately by the courier company upon delivery.

Approximate duty and tax rates for reference:

  • USA: 0% to 8.5% (varies by state)
  • New Zealand: 15%
  • UK-Europe: 22% to 25%
  • Singapore: 8%
  • Australia: 10%
  • Saudi Arabia: 5%
  • Canada: 13% (varies by province)

For shipping within India, there are no additional taxes or duties.

Packaging

We follow export packing standards using dent-proof tin boxes sealed with cloth to ensure your items arrive in pristine condition.

Insured Shipping

Every shipment is fully insured until it reaches you, guaranteeing your purchase is 100% safe.

Estimated Delivery Time

  • International Orders:

    • UPS: 10 - 15 business days
    • India Post: 25 - 30 business days

  • Domestic Orders (India):

    • Dispatched within 7 business days after order confirmation.
    • Delivery typically within 15 business days, depending on location and courier service.

Note: Exceptional circumstances may result in delays.

Tracking Details

Once your shipment is dispatched, tracking details will be shared via email. You can use these details to monitor your order’s progress.

Important Information

  • Orders are processed and dispatched within 48 hours, excluding Indian public holidays.
  • Estimated delivery times commence from the date of dispatch.
  • Orders cannot be redirected once dispatched.
  • All orders require a signature and valid government-issued photo ID upon delivery.

Force Majeure

We are not liable for delays caused by factors beyond our control, such as natural calamities, government actions, strikes, or protests. In such cases, we will notify you.

For further inquiries, please contact us at arju@puresilver.io.